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AFTER SALES SERVICE PROCEDURE  
 


The Pre-Delivery Inspection List

Prior to taking possession of your home, each purchaser performs a pre-delivery inspection (the “PDI”) with a representative of Sundance Homes. A copy of this PDI form is left with the Purchaser, a copy is sent to the Ontario New Home Warranty Program and a copy with our customer service representative on-site. The site office will schedule repair work with either sub-trades or our service representative, and shall notify you of work schedules. It is important that work schedules be coordinated to ensure prompt attention to your needs as well as access to your home. Once the items on the PDI have been addressed, Sundance will forward to you a letter confirming that the work has been performed and completed.

The 12 Month Service

The next service period is the 12 month service. Over the course of the year, and especially as your home passes through its first summer and winter seasons, you will identify additional service requirements. Any deficiencies should be collected and forwarded to the office, in writing, at the end of your first year of occupancy. Following receipt of your list, the office shall contact you, and arrange an appointment if necessary, to review your service needs. Again, the office will schedule repair work with either sub-trades or our service representative, and shall notify you accordingly. Once the items on the 12 month list have been addressed, Sundance will forward to you a letter confirming that the work has been performed and completed.

Click here to complete an Inspection Report Form online

If you prefer not to submit this form via the internet, then please CONTACT US to make other arrangements. You may also click here to View the Service Form in Adobe Acrobat Format. You can then print this form by clicking on the printer icon at the top of the browser window.

Sundance Home is registered under the Ontario New Home Warranty Program (“ONHWP”). For detailed information on your warranty coverage and other information relating to home ownership, please visit the TARION Website.

 






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